kitsycart Order & Shipping Policy

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Welcome to kitsycart. We are committed to getting your grocery and kitchen essentials to you safely and on time. This policy explains exactly how we handle order processing, shipping, and delivery across the United States, so you know precisely what to expect from the moment you check out until your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and dispatch these orders within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Any order placed before 2:00 PM EST on a business day is typically handled the same day. Orders submitted after that time, or on weekends, enter our processing queue on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed in insulated cold-chain packaging and shipped only Monday through Thursday, so they are not left sitting in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all domestic orders within United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for customers who need their items sooner.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates start counting once your order leaves our facility. During major holidays or severe weather, delivery may take slightly longer than the estimates shown above.

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International Shipping

kitsycart also delivers to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days from the date of dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs clearance charges when they reach the destination country. Your local customs authority sets these amounts, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

As soon as your order ships, we send an automated confirmation email with a tracking link and the name of the carrier handling your delivery.

If your tracking number has not arrived, or tracking shows no updates, within 3 business days of your order confirmation, please contact our support team and include your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we begin processing orders quickly to keep dispatch times short, changes must be requested early.

• If you need to correct a shipping address or adjust your order, email us at [email protected] within 1 hour of placing it.
• We will make every effort to honor your request, but once a package has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we send:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, contact us within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it never arrived, or if your items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or the status of an order, our team is here to help:

• Official Business Name: kitsycart
• Customer Support Email: [email protected]
• Customer Support Phone: 17182131850
• Physical Business Address: 414 HIGHGATE AVE, BUFFALO, NY 14215, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST